Contact Us
Need help? Our support team is ready to assist with account questions, verification, deposits, withdrawals, technical issues, or general feedback. Contact us for quick help with login or game problems, payment queries, or to report site issues. We provide friendly, Canada-focused assistance and can guide you through account recovery, KYC steps, or transaction checks. We can help with Interac and Visa Debit questions. Use any convenient channel listed below to get a prompt response.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 chat & email; typical reply within 12 hours) |
| General enquiries | [email protected] (Mon-Fri response; billing and licensing) |
| Affiliate enquiries | [email protected] (partner team; contracts & tracking) |
| Phone | +1 416 587 3429 (Toronto line; support in English) |
| Working hours | Mon-Fri, 09:00-18:00 ET; Sat-Sun, 10:00-16:00 ET |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or cases requiring documents or explanations. Send your message to [email protected] with a clear subject line, a concise description, and up-to-date contact details. Adding account IDs and any relevant screenshots or attachments helps our team investigate and reply more quickly.
Send us a message
NameEmailMessageSend messageResponse Time
Our support team aims to respond quickly: most inquiries are answered within one business day. Simple questions are often resolved in the first reply, while more complex issues such as account investigations, verification checks, or payment disputes may take longer depending on their nature. We will keep you updated on progress and provide an expected timeframe when a case requires extra time.
Feedback
We want to hear from you. If you have feedback, suggestions, or ideas to improve the site, please share them. We read every message and use input to make the service better for Canadian players. Your comments help refine features, fix issues, and shape promotions. Thanks for helping us improve the player experience.